Touch Me Soft doo (‘Melograno Venture Studio’ and ‘Melograno Ventures’ are trading names of TOUCH ME SOFT D.O.O.), with registered seat at Velisava Vulovica street no. 18, Belgrade, Serbia (hereinafter: “TMS”, ‘ “we” or “us”), as a data controller, collects and processes personal data relating to interactions on the Website and the Service (as defined in Terms of Use).
When TMS acts in the capacity of a Data Controller, TMS determines the purposes and means of the processing of personal data. The purpose of data processing is the reason why we process your personal data. The table in Section 3 of the Privacy Policy presents the purposes and legal basis for data processing. In such cases, TMS is responsible for your personal data. This Privacy Policy does not apply when TMS is acting as a Data Processor (as defined below).
This Website Privacy Policy (hereinafter: “Privacy Policy”) describes how TMS uses and protects any information that you share with us. TMS understands that personal data protection is of great importance to you and due to that we are committed to ensuring that your privacy is protected.
We strongly urge you to read this Privacy Policy and make sure that you fully understand and agree with it. If you do not agree to this Privacy Policy, please do not access, or otherwise use the Website.
This Privacy Policy applies to all individuals who access our website at https://ivyforms.com/ and https://ivyforms.com/contact/ (hereinafter: “Website”), send us inquiries via the Website, or subscribe to our Service.
Please read this Privacy Policy given that, along with our Cookie Policy, it constitutes an agreement that applies to you.
For any questions regarding this Privacy Policy, please contact us at [email protected].
Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in Terms of Use.
1. DEFINITIONS
When we say “Personal data” or “data” we mean any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Therefore, data about a company or any legal entity is not considered to be personal data but registering on behalf of a legal entity may include sharing personal data. For example, the information in relation to one-person companies may constitute personal data where it allows the identification of a natural person. The rules also apply to all personal data relating to natural persons in the course of professional activity, such as the employees of a company or organization, business e-mail addresses like “[email protected]”. This Privacy Policy does not apply to information from which no individual can reasonably be identified (anonymized information).
When we say “You” or “Data subject” we mean any natural person who shares data with us.
When we say “Cookies” we mean small pieces of data stored on your device (computer or mobile device). This information is used to track your use of the Website and to compile statistical reports on website activity. For further information about the use of cookies and how you can manage them, please read our Cookie Policy.
When we say “Data Processors” we mean any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
When we say “processing” we mean any operation or set of operations which is performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
When we say “consent” we mean your explicit consent on the processing of personal data. Persons who are 15 years of age or older may give free consent to the processing of their personal data.
2. PERSONAL DATA THAT WE COLLECT
We may collect and receive information about you in various ways:
Data we collect about you may be divided into two groups:
A. Information You Provide
Name and E-mail
In some cases, we will request your name (first and last name) and your email. For example, when you sign up for our Newsletter, it would be necessary to share with us this data.
If you contact us via Contact page on our Website, or by sending us an inquiry via our Contact page or at any other e-mail address available at the Website, we will ask you to leave your name and e-mail address.
Additional Information
If you contact us via the [email protected], or by sending us an inquiry via our Contact page or at any other e-mail address available at the Website, we receive additional information about you, such as a business address, company on behalf you are getting in touch with us, a country in which the company is based and content of the messages or attachments you may send us, or any other information you decide to share with us.
These rules only apply to personal data about individuals, they do not govern data about companies or any other legal entities. However, the information in relation to one-person companies may constitute personal data where it allows the identification of a natural person. The rules also apply to all personal data relating to natural persons in the course of professional activity, such as the employees of a company/organization, business email addresses like ‘[email protected]’ or employees’ business telephone numbers.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Account Data
If you subscribe to our Service as an individual User or on behalf of an Enterprise, we will process the Account Data. The Account Data may include your name, email address, password, language settings, and profile photo.
Service Data
The service data may include information about your website (or website of your Enterprise), usage of our Service, your server configuration, your WordPress installation, and the inquiries you had.
Financial Data
When making payment for the Service our payment processor Paddle collects Financial Data such as name, address, bank account, payment card details, and other necessary financial data.
Publication Data
We may process information that you post for publication on our support portal or through Service.
B. Information We Collect Automatically When You Use Website
Technical Data
The information we collect automatically may include information like your IP address, device type, unique device identification number, browser type and version, broad geographic location (e.g. country or city-level location), operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency and pattern of your service use and other technical information. Some of this information may be collected using cookies and similar tracking technology, as explained further in our Cookie Policy.
We use analytic tools to help us measure traffic and usage trends for the Website. These tools collect information sent by your device or our Website, including the web pages you visit, add-ons, and other information that assists us in improving the Website. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
Your Usage Data
We collect and record data and sessions about how you are accessing and using the Website. Such information may include personal data.
Mobile Device Data
We collect limited data from your mobile device in order to provide the best performance of our Website and analyze our performance. Such data includes your mobile device type, mobile device id, and the date and time stamps of Website use. In addition, we deploy tracking technologies within the Website to help us gather aggregate, non-personal statistics.
3. WHY DO WE COLLECT PERSONAL DATA?
| DATA WE COLLECT | PURPOSE | LEGAL BASIS |
| Name and E-mail | To respond to your inquiries sent us via the Contact page or by sending an inquiry at any other e-mail provided on the Website,To respond to you regarding the rest of your requests addressed to us or when expressing an interest in obtaining information about us or our products and services,To be able to identify you to provide Services offered at the Website. | Processing is necessary for the performance of the Agreement or to enter into such Agreement with you. |
| Additional Data | If you send us an inquiry, we will collect data you decide to share with us. | Your consent – unless providing personal data is necessary to provide a Service or part thereof, the provision of your personal data is not a statutory or a contractual requirement and you may refuse to disclose any data.You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to such withdrawal. |
| Technical DataMobile Device Data | To manage and operate the Website keeping it updated and relevant,To measure your interest and improve our Services,To ensure that content on the Website is presented most effectively for you and your computer or mobile device. | Your consent – unless providing personal data is necessary to provide a Service or part thereof, the provision of your personal data is not a statutory or a contractual requirement and you may refuse to disclose any data.You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to such withdrawal. |
| Name and E-mail | If you decide to sign up for our newsletter, we collect your e-mail address. This newsletter allows us to inform you of the new products and Services, updates, as well as other news relevant to the company.We may use your e-mail address to notify you about any changes to the Website, policies, products, and services. | Processing is based on your consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to such withdrawal. You may unsubscribe from receiving a newsletter from us. If you wish to do so, simply follow the instructions found at the end of each e-mail. |
| Account Data | If you decide to subscribe for our Service, we will collect your Account Data for the purpose of provision of the Service and complying with the Agreement. | Name, email address, password, and language settings are necessary for the performance of the Agreement.Processing photos is based on your consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to such withdrawal. |
| Service Data | To be able to provide the support Service, we collect Service Data. | Processing is necessary for the performance of the Agreement or to enter into such Agreement with you. |
| Financial Data | When subscribing to the Service this information is being collected by a third-party processor. | Processing is necessary for the performance of the Agreement or to enter into such Agreement with you. |
| Publication Data | The publication data may be processed for the purposes of enabling such publication and administering our website and services. | Processing is based on your consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to such withdrawal. |
We may process any of your personal data identified where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
We may process any of your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in to protect your vital interests or the vital interests of another natural person.
We do not process data outside the specified purposes, and, especially, we do not:
4. NO INFORMATION ABOUT PERSONS UNDER THE AGE OF 15
The Website is not intended for children, and we do not knowingly collect data relating to children. If you are under the age of 15, please do not provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 15, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 15, please contact us at [email protected].
5. HOW DO WE USE YOUR PERSONAL DATA?
We will only use your personal data if we have your consent or if some other legally permitted reason applies.
Your personal data will be used only for the purposes we collected it for. We will use your personal data only when we have a reasonable and lawful reason to do so.
Our staff is legally bound by professional secret and we use all legal, technical, and organizational measures to prevent any disclosed information is revealed outside the purpose for which was collected.
6. KEEPING YOUR PERSONAL DATA
We do not keep your personal data longer than the time it takes to fulfill the purpose for which is collected, or no longer than the time for which we have your consent.
For example, if you unsubscribe from our Newsletter, your data will be erased automatically.
If you have subscribed to our Service, we will erase your personal data after termination of the Agreement unless we need to keep certain data for legal and/or accounting purposes in accordance with applicable law.
In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period based on legal and service requirements.
7. SHARING YOUR PERSONAL DATA
TMS utilizes external processors for certain processing activities. We use information audits to identify, categorize and record all personal data that is processed outside of the company, so that the information, processing activity, processor and legal basis are all recorded, reviewed and easily accessible. Such external processing includes (but is not limited to):
We may be legally required to share certain information, including your personal data, with e.g. public authorities or governmental bodies; in such case, we will not require your further consent in order to share your personal data in such circumstances.
This is the list of processors and sub-processors with whom we share your personal data:
| PROCESSOR | ROLE | SEAT |
| Acumbamail S.L | E-mail services based on Cloud | SPA |
| Google, Inc. | Analytics | USA |
| Ticksy, Inc. | Email and chat support | USA |
| Paddle.Com Market Limited | Payment processing | UK |
| PayPal | Payment processing | USA |
| Envato Pty Ltd | Payment processing | Australia |
8. YOUR RIGHTS
As a data subject whose personal data we hold, you have the following rights:
To exercise these rights, please contact us at [email protected].
9. HOW DO WE KEEP YOUR PERSONAL DATA SECURE?
We use appropriate technical and organizational measures to protect the personal data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Website or Service, you can contact us at [email protected].
10. CHANGES TO OUR PRIVACY POLICY
We reserve the right to change Privacy Policy from time to time at our sole discretion.
Any changes shall enter into force upon being published on our Website. You are cautioned to review our Privacy Policy periodically.
If we have your e-mail address, we may send you the notice of these changes.
If you do not agree to our Privacy Policy, please stop using our Website immediately.
11. HOW TO CONTACT US?
Should you wish to exercise any of the rights you have as a data subject, or you have a question for us regarding this Privacy Policy, please contact us at [email protected].
